Terms & Conditions of Business

These Terms and Conditions of Business (“Terms”) constitute a legally binding agreement between Xklusivelyelite Ltd, a company incorporated in England and Wales under Company Registration Number 16674919, with its registered office at XE House, 15 Ross Way, Northwood, Hertfordshire, HA6 3HU, United Kingdom (“XE”, “we”, “us” or “our”), and any individual, company or other entity that accesses, browses, registers with, subscribes to, or otherwise uses the XE website (www.xklusivelyelite.co.uk), mobile applications, digital platform, or any service or trading activity operated by XE (“you”, “your”, “User”, “Member” or “Seller” as appropriate).

By accessing or using the XE Platform or any XE service, you confirm that you have read, understood and agreed to be bound by these Terms, together with our Privacy Policy, Cookie Policy and any applicable service-specific or trading-specific terms. If you do not accept these Terms in full, you must not use the Platform or any XE service.

1. You must be at least 18 years of age and possess full legal capacity to enter into binding contracts under the laws of your jurisdiction.
2. You warrant that all information submitted during registration, onboarding, identity verification and Know Your Customer (KYC) processes is accurate, current and complete. You must promptly update your details if they change.
3. XE reserves the absolute right to accept, refuse, suspend or revoke any application or membership at its sole discretion, including where anti-money laundering (AML), sanctions, fraud, reputational or regulatory compliance concerns arise.
4. Membership of the Elite Dating & Personal Introductions service requires enhanced four-tier identity verification comprising: (a) KYC and identity document verification; (b) professional and social screening; (c) referral-based ambassador approval; and (d) financial status verification. XE reserves the right to decline or revoke dating service access at any time.
5. XE operates in accordance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) and all applicable sanctions legislation. Members and Sellers may be required to provide documentary evidence of identity, source of funds and beneficial ownership before accessing certain services or completing transactions.
6. Sellers wishing to list goods, artworks or collectables through any XE marketplace must additionally satisfy XE's Seller verification and approval process, as set out in Section 6 below.

XE operates an application-based tiered membership model. Access to services, features and pricing varies by tier.

1. All memberships are by application and are subject to XE's approval process. Submission of an application does not guarantee admission.
2. Current membership fees, inclusions, and renewal terms are published on the Platform at www.xklusivelyelite.co.uk/membership and form part of these Terms by reference. Fees are subject to change on thirty (30) days' prior written notice to current Members.
3. Subscriptions renew automatically at the end of each billing period at the then-current rate unless cancelled in accordance with Section 8.
4. Memberships are personal and non-transferable. Sharing of Member login credentials is strictly prohibited and may result in immediate termination without refund.
5. XE may offer lifetime, family or corporate membership plans. The specific terms for such plans will be set out in a supplementary agreement at the time of purchase.
6. XE reserves the right to modify the tier structure, inclusions and benefits at any time, subject to giving affected Members reasonable notice. Where a material change adversely affects a Member's current subscription, that Member may cancel their subscription without penalty within 30 days of notification.

XE provides an integrated portfolio of digital and human-assisted luxury lifestyle services. Availability of each service varies by membership tier, jurisdiction and Partner capacity.

XE operates a portfolio of online trading platforms accessible to Members, Sellers and Buyers. These platforms operate as online marketplaces; XE is the marketplace operator and facilitator, not the seller of goods unless expressly stated otherwise.

1. All Fees are displayed on the Platform in the currency indicated and are, unless expressly stated otherwise, exclusive of VAT and any other applicable taxes and duties, which will be added where required by Applicable Law.
2. By subscribing or making a purchase, Members authorise XE and its appointed payment processors to charge the nominated payment method for all applicable Fees, including automatic renewals.
3. Transaction commissions charged by XE on marketplace sales are deducted from Seller proceeds and are non-refundable save as required by law.
4. Late or failed payments may result in immediate suspension of access to the Platform and Services. XE reserves the right to charge statutory interest on overdue commercial debts pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
5. Members and Sellers are solely responsible for all taxes, duties and charges arising from their use of the Platform, their membership and any trading activities conducted through the Platform in their jurisdictions of residence, business or transaction.
6. Where XE acts as deemed supplier for VAT purposes in certain jurisdictions, it will account for VAT accordingly and provide appropriate documentation.

1. Statutory cooling-off period: Consumer Members in the United Kingdom have a fourteen (14) day right to cancel a Subscription, commencing on the day after the Subscription is purchased, pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where a Member requests that Services commence during the cooling-off period, XE may charge a pro-rata amount for Services actually delivered prior to cancellation.
2. Subscription cancellation: Members may cancel recurring Subscriptions at any time via the member portal at www.xklusivelyelite.co.uk/membership or by written notice to enquiries@xklusivelyelite.com. Cancellation takes effect at the end of the current billing period; no pro-rata refund is payable for the unused portion of the period save as required by law.
3. Non-refundable services: Bespoke, event-based, time-critical or fully delivered Services are non-refundable once supplied with the Member's consent, subject to the Consumer Rights Act 2015 where XE acts as supplier.
4. Event and experience bookings: Tickets and bookings for third-party events, sporting occasions and experiential travel are subject to the cancellation policy of the relevant organiser or venue. XE will endeavour to secure refunds or credits on a Member's behalf but cannot guarantee any recovery from third-party organisers.
5. Lifetime memberships: Lifetime memberships are non-refundable save where XE is in material breach of these Terms and fails to remedy such breach within thirty (30) days of written notice.
6. For trading activity refunds: see Section 6.7.

1. XE's service and trading portfolio includes offerings delivered by independent Partners across private aviation, travel, hospitality, security, wellness and medical, retail, arts, education, real estate, wealth management and other luxury verticals globally.
2. XE conducts reasonable due diligence on its Partners but does not warrant, guarantee or accept responsibility for the acts, omissions, quality, safety, legality or performance of any Partner or third-party Seller.
3. The contract for any Partner-delivered product or service is formed between the Member and the relevant Partner. XE's role is limited to that of facilitator and introducer.
4. Disputes between a Member and a Partner must be raised with the Partner in the first instance. XE may, at its discretion, provide good-faith mediation support but is not obliged to resolve, arbitrate or remedy such disputes.
5. Member information is shared with Partners only to the extent necessary to deliver a requested Service or facilitate a transaction, and always in accordance with XE's Privacy Policy and Applicable Law.

All Members, Sellers, Buyers, Advertisers and Visitors agree that they will not:

• —use the Platform for any unlawful, fraudulent, abusive or harassing purpose;
• —impersonate any person or misrepresent identity, financial status, wealth, professional standing or affiliation;
• —upload, post or transmit content that is defamatory, obscene, threatening, discriminatory, or infringes any intellectual property right;
• —list, offer for sale or trade any Prohibited Item as set out in Section 6;
• —circumvent, disable or interfere with any security, verification, payment or authentication feature of the Platform;
• —use automated systems (including scrapers, bots and crawlers) to access, copy or extract data from the Platform without XE's prior written consent;
• —solicit, contract with or transact with any XE Partner, Seller, Ambassador or Member outside the Platform with the intent to avoid Fees or circumvent XE's commercial arrangements;
• —reproduce, redistribute or commercially exploit any XE Content or Platform data without XE's prior written consent; or
• —engage in any conduct that is incompatible with the standards of discretion, respect and exclusivity expected of XE Members.

Conduct involving minors in any inappropriate manner through the Platform is strictly prohibited and will result in immediate permanent termination of membership and referral to the relevant authorities.

XE reserves the right to monitor Platform activity to the extent permitted by Applicable Law and to suspend or terminate any account found in breach of these Terms.

1. All intellectual property rights in and to the Platform, including the XE brand and logos, proprietary AI engines, AR/VR assets, blockchain and smart contract architecture, NFT membership designs, databases, editorial content, Globalcitipages, designs, software and know-how, are owned by or licensed to XE and are protected under UK and international law.
2. Subject to continued compliance with these Terms, XE grants Members a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal and lawful purposes consistent with the Member's tier.
3. Members and Sellers retain ownership of their own user-generated content (“User Content”) and the artworks or goods they list. By submitting User Content or listing items on the Platform, Sellers and Members grant XE a worldwide, royalty-free licence to host, store, display, reproduce and distribute such content for the purpose of operating and promoting the Platform and XE’s services.
4. Where XE issues NFT-based membership tokens or digital collectables, the purchase of such a token grants the holder a licence to the associated digital content only and does not confer any equity, profit share, governance right, financial instrument or investment in XE or any entity.
5. No Member, Seller or User acquires any right, title or interest in XE's intellectual property save as expressly granted herein.

1. XE is the data controller for all personal data processed in connection with the Platform and Services. Processing is governed by XE's Privacy Policy, UK GDPR and the Data Protection Act 2018.
2. XE operates a hybrid infrastructure with its UK headquarters and an India-based Centre of Excellence in GIFT City. Where personal data is transferred outside the United Kingdom, XE relies upon appropriate safeguards, including UK adequacy regulations, Standard Contractual Clauses and the International Data Transfer Addendum (IDTA).
3. Members have the rights of access, rectification, erasure, restriction of processing, data portability and the right to object under UK GDPR, and the right to lodge a complaint with the Information Commissioner's Office (ICO).
4. Sensitive personal data stored in the Personal Digital Information Vault is subject to enhanced technical and organisational measures including AES-256 encryption at rest and in transit, biometric access controls and comprehensive audit logging.
5. Personal data collected through the Elite Dating & Personal Introductions service is processed with heightened care. Member dating profiles, introduction records and communications are never shared with other Members without the relevant Member's express consent.
6. For all data protection enquiries, contact the XE Data Protection Officer at: enquiries@xklusivelyelite.com, or in writing to XE House, 15 Ross Way, Northwood, Hertfordshire, HA6 3HU, United Kingdom.

Each party agrees to keep in strict confidence all non-public information disclosed by the other party in connection with the Services or trading activities, including Member identity, introduction records, dating profiles, Partner pricing, Seller terms, transaction details, business intelligence and all proprietary information. This obligation survives termination of the relationship for a period of five (5) years. The confidentiality obligation does not apply to information that is: (a) in the public domain through no breach of this obligation; (b) lawfully obtained from an independent third party; (c) independently developed without reference to confidential information; or (d) required to be disclosed by applicable law, court order or regulatory authority.

1. The Platform and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by Applicable Law, XE disclaims all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free availability.
2. XE does not provide regulated investment advice, financial advice, legal advice or medical advice. All such content on the Platform is for general information purposes only. Members must seek independent qualified advice before acting upon any such information.
3. XE does not guarantee the authenticity, condition, provenance or value of any item listed on its trading platforms by third-party Sellers, save to the extent expressly stated in a written Seller approval confirmation.
4. XE does not guarantee the suitability, character, financial standing or intentions of any person introduced through the Elite Dating & Personal Introductions service or any other introduction service.
5. Information on XE Intelligence is provided for general interest only and is not warranted as accurate, complete, current or suitable for any purpose.
6. Market and financial data displayed on the Platform may be subject to delay and should not be relied upon for trading or investment decisions.

1. Nothing in these Terms limits or excludes XE's liability for: (a) death or personal injury caused by XE's negligence; (b) fraud or fraudulent misrepresentation by XE; or (c) any other liability which cannot be limited or excluded under Applicable Law, including under the Consumer Rights Act 2015.
2. Subject to clause 15.1, XE's total aggregate liability to any Member, Seller, Buyer or User arising out of or in connection with these Terms (whether in contract, tort, breach of statutory duty or otherwise) shall not exceed the greater of: (a) the total Fees paid by that party to XE in the twelve (12) months preceding the event giving rise to the claim; or (b) £1,000.
3. For claims arising from marketplace trading activities where XE acts as operator only (not as principal seller), XE's liability is limited to a refund of the transaction commission collected on the relevant sale.
4. XE shall not be liable for any indirect, special, incidental, consequential or pure economic loss, including loss of profit, revenue, contracts, business, goodwill, opportunity, anticipated savings or data, even if such loss was foreseeable.
5. XE shall not be liable for any loss or damage caused by Partners, third-party Sellers, Ambassadors (acting outside the scope of their Ambassador Agreement), force majeure events, cyberattacks on third-party infrastructure, or events otherwise beyond XE's reasonable control.

You agree to indemnify, defend and hold harmless XE and its directors, officers, employees, consultants, Ambassadors and Partners from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms; (ii) your misuse of the Platform, Services or any trading platform; (iii) your User Content or listings; (iv) any item you list or sell through an XE trading platform, including any claim of counterfeit, misdescription or defective goods; (v) your infringement of any third-party right; or (vi) your violation of any Applicable Law.

1. XE may suspend or permanently terminate any Member, Seller or User's access to the Platform and all Services, with or without notice, where the party: (a) breaches these Terms or any supplementary agreement; (b) fails to pay Fees when due; (c) engages in fraudulent, unlawful, abusive or harmful conduct; (d) lists prohibited items or misrepresents goods; (e) poses an AML, sanctions, reputational or security risk; or (f) becomes the subject of insolvency proceedings.
2. Members may terminate membership by cancelling their Subscription via the member portal or by written notice to enquiries@xklusivelyelite.com.
3. On termination: (a) all licences granted cease immediately; (b) all outstanding Fees remain payable; (c) all open Seller listings are removed; (d) the Member will be given a reasonable opportunity to export Vault contents before deletion; (e) XE will retain data only as required by Applicable Law; and (f) clauses which by their nature survive termination (including confidentiality, intellectual property, indemnity, liability limitation, dispute resolution and governing law) shall continue in full force and effect.

XE shall not be in breach of these Terms, nor liable for any failure or delay in performance, resulting from events beyond its reasonable control, including but not limited to: acts of God, war, armed conflict, terrorism, civil unrest, pandemics, epidemics, governmental action, sanctions, industrial disputes, telecommunications or internet outages, cyberattack, failure of third-party payment or cloud infrastructure, or customs or import restrictions. XE will use reasonable endeavours to mitigate the effect of any such event and will notify affected Members where practicable.

1. Complaints about XE's own services should be directed in writing to the XE Customer Services team at enquiries@xklusivelyelite.com or by post to XE House, 15 Ross Way, Northwood, Hertfordshire, HA6 3HU, United Kingdom. XE aims to acknowledge all complaints within five (5) Business Days and to provide a substantive response within thirty (30) calendar days.
2. The parties shall attempt in good faith to resolve any dispute arising from these Terms through direct negotiation before commencing formal proceedings.
3. If a dispute is not resolved within sixty (60) days of the initial written complaint, the parties may by mutual agreement refer the dispute to mediation under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure, the costs of which shall be shared equally unless the mediator directs otherwise.
4. Consumer Members and Consumer Buyers in the UK retain all statutory rights under the Consumer Rights Act 2015 and may also utilise alternative dispute resolution (ADR) services recognised under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
5. For disputes concerning marketplace trading transactions, XE's internal dispute-resolution process must be completed before formal proceedings are commenced, save for urgent interim relief.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. Subject to the complaint and dispute resolution procedure above, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, provided that XE may bring proceedings against a Member, Seller or User in any jurisdiction where that party is resident or holds assets. Consumer Members who are resident in Scotland or Northern Ireland retain the right to bring proceedings in their home jurisdiction pursuant to mandatory consumer protection provisions.

For membership, service, trading and compliance queries, please use the contact details above. For urgent matters, please write to the Company Secretary at the registered office address. XE operates globally from London, Dubai and Singapore.

Important Notice

These Terms & Conditions of Business are published by Xklusivelyelite Ltd and govern all use of the XE Platform and its associated services, marketplace and trading activities. They must be read in conjunction with the Privacy Policy, Cookie Policy and any applicable service-specific or Seller-specific terms published at www.xklusivelyelite.co.uk. Xklusivelyelite Ltd strongly recommends that Members, Sellers and Partners take independent legal, financial and tax advice before entering into significant transactions through the Platform.

© Xklusivelyelite Ltd. All rights reserved. Document Version 2.0